Privacy policy
PRIVACY POLICY
Last updated: March 5, 2026
INTRODUCTION
MechXperts Auto Mechanic Pty Ltd (ABN 33 687 804 173) ("we", "us", "our", "MechXperts") operates the website mechxperts.shop and provides automotive parts sales and mechanical services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.
---
1. INFORMATION WE COLLECT
We collect the following types of personal information:
INFORMATION YOU PROVIDE TO US:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment provider)
- Vehicle information (make, model, year) when relevant to your purchase
- Workshop service history and vehicle details (for service customers)
- Communication preferences and marketing opt-ins
- Any other information you provide when contacting us
INFORMATION AUTOMATICALLY COLLECTED:
- IP address and device information
- Browser type and operating system
- Pages viewed and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
- Shopping cart activity and purchase history
---
2. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
ORDER FULFILLMENT:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Handle returns, exchanges, and warranty claims
- Communicate about your purchases
WORKSHOP SERVICES:
- Schedule and manage service appointments
- Maintain vehicle service history and records
- Provide quotes and invoices
- Follow up on completed services
BUSINESS OPERATIONS:
- Improve our website, products, and services
- Respond to your inquiries and customer service requests
- Send administrative information and updates
- Prevent fraud and ensure website security
- Comply with legal obligations
MARKETING (WITH YOUR CONSENT):
- Send promotional emails about new products, special offers, and services
- Display targeted advertising
- Conduct surveys and request feedback
You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
---
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties.
We may share your information with:
SERVICE PROVIDERS:
- Shopify Inc. - our e-commerce platform provider (Canada/USA)
- Payment processors - to process payments securely (Shopify Payments)
- Shipping carriers - Australia Post, Sendle, or other courier services
- Email service providers - for sending order confirmations and newsletters
- Marketing platforms - Google Analytics, Facebook Pixel (if applicable)
- Accounting and business software providers
LEGAL REQUIREMENTS:
- Government authorities when required by law
- Law enforcement or regulatory bodies
- Protection of our rights, property, or safety
BUSINESS TRANSFERS:
- In the event of a merger, acquisition, or sale of business assets
All third-party service providers are contractually required to protect your information and only use it for the purposes we specify.
---
4. PAYMENT INFORMATION SECURITY
Payment information (credit card details) is processed through Shopify Payments, which is PCI-DSS compliant.
We do NOT store your complete credit card information on our servers. Payment data is encrypted and securely transmitted to our payment processor.
For Afterpay purchases, your information is shared with Afterpay and subject to their privacy policy.
---
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
- Remember your shopping cart items
- Keep you logged in
- Understand how you use our website
- Display relevant advertisements
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
TYPES OF COOKIES WE USE:
- Essential cookies - necessary for website operation
- Performance cookies - analyze website usage (Google Analytics)
- Functionality cookies - remember your preferences
- Advertising cookies - deliver relevant ads (if applicable)
---
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information:
- Secure SSL encryption for data transmission
- Secure servers and data storage
- Regular security updates and monitoring
- Access controls and authentication
- Staff training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take reasonable steps to protect your information.
---
7. DATA RETENTION
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
TYPICAL RETENTION PERIODS:
- Order and customer data: 7 years (Australian tax law requirement)
- Service records: 7 years (business records requirement)
- Marketing data: Until you opt out or request deletion
- Website analytics: 26 months (Google Analytics default)
You can request deletion of your data at any time (subject to legal retention requirements).
---
8. YOUR PRIVACY RIGHTS
Under Australian privacy law, you have the right to:
ACCESS: Request a copy of the personal information we hold about you
CORRECTION: Request correction of inaccurate or incomplete information
DELETION: Request deletion of your personal information (subject to legal requirements)
RESTRICTION: Request restriction of processing in certain circumstances
OBJECTION: Object to processing for direct marketing purposes
DATA PORTABILITY: Request transfer of your data to another service provider
WITHDRAW CONSENT: Withdraw consent for marketing communications at any time
To exercise these rights, contact us at:
Email: admin@mechxperts.shop
Phone: 0421 640 504
Mail: 1/28 Clavering Road, Bayswater WA 6053
We will respond to your request within 30 days.
---
9. CHILDREN'S PRIVACY
Our website and services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
---
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and stored on servers located outside Australia, including:
- Canada and USA (Shopify hosting)
- Other countries where our service providers operate
We ensure appropriate safeguards are in place for international transfers in accordance with Australian privacy law.
---
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites (e.g., social media, payment providers, shipping carriers).
We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
---
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Legal or regulatory requirements
- Technology improvements
We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top
- Sending an email notification (for material changes)
Your continued use of our website after changes constitutes acceptance of the updated Privacy Policy.
---
13. COMPLAINTS AND DISPUTES
If you have a complaint about how we handle your personal information:
STEP 1: Contact us directly
Email: admin@mechxperts.shop
Phone: 0421 640 504
We will investigate and respond within 30 days.
STEP 2: If not resolved, contact the Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
---
14. CONTACT US
For questions about this Privacy Policy or our privacy practices:
MechXperts Auto Mechanic Pty Ltd
ABN: 33 687 804 173
Email: admin@mechxperts.shop
Phone: 0421 640 504
Address: 1/28 Clavering Road, Bayswater WA 6053
Website: mechxperts.shop
Business hours: Monday-Friday 9am-5pm AWST
---
This Privacy Policy was last updated on March 5, 2026 and is effective immediately.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.